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Saint Thomas West Hospital

Patient Rights and Responsibilities

The patient shares the burden of responsibility with the hospital for ensuring they receive optimal care. The following outlines a list of patient responsibilities. We expect our patients to:

  • Provide accurate information regarding your health with relation to past illnesses, hospital stays, medications and any unexpected changes. Full disclosure allows us to more fully meet your needs as a patient.
  • Follow your physician's orders as well as instructions from other members of our staff. Your health is their top priority.
  • Bring a current copy of your Living Will or Durable Power of Attorney for Health Care, if applicable, so they may be added to your medical record. Documents are accepted during hospital admission or an appointment with your physician.
  • Accept responsibility should you refuse treatment or violate your physician's orders.
  • Show consideration for staff members and fellow patients by complying with hospital rules and regulations.
  • Supply current insurance information.
  • Honor financial obligations to the hospital accrued through the acceptance of care, which includes working with the hospital or physician's office to plan payment dates.
  • Inform us of any dissatisfaction with your care during your time with us.
  • Understand the control you possess over your health. Your daily decisions are the main determinant of your overall physical state.
  • Persevere through the numerous situations in which we will need to ask for your name and birth date. Rest assured, this information is vital to maintaining quality records of your stay.

A patient's rights are critical to the healthcare process. We believe all our patients are entitled to:

  • Professional, compassionate care.
  • Reasonable access to appropriate medical care.
  • Complete information regarding your illness, treatment, alternatives and likely outcomes, in a language that you can understand.
  • The freedom to consent to or refuse treatment and a detailed analysis of the consequences of your decision.
  • Request a second opinion or change physicians.
  • Safety and privacy in all aspects of your hospital visit, including any information and records regarding your care.
  • The names and responsibilities of any staff member who participates in your care.
  • Information regarding any hospital policy or nuance of your care.
  • An itemized bill detailing all charges.
  • A clear explanation regarding research and the right to refuse participation therein.
  • Avenues to express your concerns without fear of reprisal
  • An opportunity for organ donation, if so desired.
  • A copy of your medical record which cannot be denied solely on an inability to pay.
  • Control over all decisions about your treatment and discharge from the hospital.
  • Information regarding a physician's ownership in the hospital.
  • Spiritual counseling for you and your loved ones.
  • Respect.


As our patient, your opinion is of the utmost importance. You and your family should feel free to express any compliments, concerns or complaints to our staff without fear of reprisal, discrimination or unreasonable interruptions of care.

Should you have an issue while in the hospital, please speak to our nurse manager. If the nurse manager is unable to resolve the situation, our chief nursing officer will be contacted to address the situation.

If a patient wishes to lodge a complaint after discharge from the hospital he or she can contact Patient Relations at 615-222-6630.

Should you feel your complaint was handled without due diligence, please call one of the following numbers:

Tennessee Department of Health, Health Facilities Complaint Intake 1-877-284-0010

Joint Commission Complaint Hotline 1-800-994-6610