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Patients and Visitors

Nondiscrimination Policy

Discrimination is Against the Law

Saint Thomas Health does not exclude, deny benefits to, or otherwise discriminate against any person on the ground of race, color, national origin, disability, sexual orientation, religion, or age in admission to, participation in, or receipt of the services and benefits under any of its programs and activities, and in staff and employee assignments to patients, whether carried out by Saint Thomas Health directly or through a contractor or any other entity with which Saint Thomas Health arranges to carry out its programs and activities.

This statement is in accordance with the provisions of Title VI of the Civil Rights Act of 1964 (nondiscrimination on the basis of race, color, national origin), Section 504 of the Rehabilitation Act of 1973 (nondiscrimination on the basis of disability), the Age Discrimination Act of 1975 (nondiscrimination on the basis of age), regulations of the U.S. Department of Health and Human Services issued pursuant to these three statutes at Title 45 Code of Federal Regulations Parts 80, 84, and 91.  Additionally, in accordance with Section 1557 of the Patient Protection and Affordable Care Act of 2010, 42 U.S.C. § 18116,  Saint Thomas Health does not exclude, deny benefits to, or otherwise discriminate against any person on the ground of sex (including gender identity) in admission to, participation in, or receipt of the services and benefits under any of its health programs and activities, and in staff and employee assignments, whether carried out by Saint Thomas Health directly or through a contractor or any other entity with which Saint Thomas Health arranges to carry out its programs and activities.  Saint Thomas Health provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • Qualified sign language interpreters  
  • Written information in other formats (audio, accessible electronic formats, other formats)

 Saint Thomas Health provides free language services to people whose primary language is not English, such as:

  • Qualified interpreters
  • Information written in other languages

If you need these services, contact the Corporate Responsibility Officer.  If you believe that Saint Thomas Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Corporate Responsibility Officer
2000 Church Street
Nashville, TN 37236
Telephone 615-284-5488
TTY-711
Fax 615-284-5497
cfigaro@sth.org.

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Corporate Responsibility Officer is available to help you.

pdf Read more about the Grievance Process

 

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:


U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019
800-537-7697 (TDD)

Complaint forms are available at  http://www.hhs.gov/ocr/office/file/index.html.

 


ATTENTION: If you speak English or any other language, language assistance services, free of charge, are available to you. Call 1-855-284-2255 (TTY: 711).

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